Suggestions, Comments and Complaints

Suggestions and Comments

If you have any suggestions or comments on your experience at Stanhope Mews please fill out the feedback form. Alternatively please put any ideas or comments into the suggestion box found at reception, with your name, address and telephone number if you would like a direct response.

Complaints

We hope you will either fill out the feedback form or discuss any problems relating to the running of the practice with the practice manager in the first instance.

Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. You can make a complaint either verbally or in writing. Please ask to speak to the practice manager should you wish to make a complaint in person.

We shall acknowledge your complaint within two working days, giving an indication of a timescale for a fuller response, depending on the complexity of the issue. We welcome complaints, and learn as much as possible from them – without them we cannot improve.

You can request a copy of our complaints procedure from reception.

Complaints can be emailed to stanhope.mews@nhs.net.